Customer Satisfaction Survey |
IJS Consultants would like to thank all the clients who took part in the Customer Satisfaction Survey. The input and comments will enable us to improve our service to all our clients. IJSC has been awarded a Gold BenchmarQ Award for Customer Satisfaction achieved (based on the results of the Customer Satisfaction Survey conducted in April to June 2010).
IJSC’s overall Customer Satisfaction has increased since the previous survey in May 2006, when it achieved 72% and were awarded a Silver BenchmarQ award.
Tom Semple Business Development Director writes:
"We are committed to delivering the right solutions to our clients and demonstrating real value. These results corroborate this and we will continue to work at improving our service with our expanding team. An important aspect of improving our service is listening to our existing clients so they deserve a thank you for spending their time on this survey."
Comments from those who took part:
"Would you recommend IJSC to others?"
• "Yes and I have done." (British Energy)
• "Yes, certainly." (Sellafield)
"Do you have any additional comments regarding IJSC Staff?"
• "They are very reliable and efficient, they work quickly and deliver a good output." (Anonymous Customer 3)
• "The high scoring I've given them says it all." (Nuvia)
• "They are great people to work with." (Steels)
| Results Summary | 2006 | 2010 |
| Satisfaction achieved in: | ||
| Service | 68.81% | 78.81% |
| Staff Performance | 80.56% | 88.33% |
| Marketing | 60% | 75% |
| Overall | 72.40% | 81.99% |
Posted: Wednesday, 30th June 2010
Latest News
Customer Satisfaction SurveyIJSC has been awarded a Gold BenchmarQ Award for Customer Satisfaction.
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New Starter
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The staff of IJS Consultants have selected the New Manchester Children’s Hospital appeal as their Charity of the Year for 2007/2008.
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